- The German Car Shoppe
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The Manager, John, took a lot of time with me and my ongoing project 2005 BMW X3. I think, at last, the problem was solved. John puts a lot of effort into customer satisfaction and I thank you for your dedication and it shows. Another, in line, of many satisfied customers. Michael. |
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I have some serious "brand loyalty" for The German Car Shop. I always feel like my favorite cousin is taking care of my Audi. Adrian. |
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Always great service & perfessinal love them |
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You ruined our C320. By overfilling the engine oil the car now burns oil so badly that it is un-driveable. I would not recommend your shop to anyone. To add insult to injury instead of offering to correct the problem at your own expense you wanted to charge us $2,300.00 to fix the problem you caused. |
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My car is a 2001 E55 (W210) with ~150k miles on it. It's a reliable car that I regularly take on ski trips into the mountains, but keeping it reliable in a cost-effective manner only makes sense if it can be maintained by a knowledgeable, trustworthy independent mechanic willing to work with the owner (me) to make the right maintenance decisions. I move every few years, and finding such a Mercedes shop is generally a challenge after each move. Four months after moving to Denver, my CEL came on and the car began to misfire (first CEL in 8yrs). I was referred by a work colleague to John and the German Car Shoppe. John's shop was excellent, quickly diagnosing and fixing the issue for what I felt was a very fair price, and he gave me a loaner which kept me mobile. Being knowledgeable, competent, honest, and providing great service would give 4/4.5 stars, but my brief conversation with John as I picked up the car puts my rating over 5. When I picked up the car, John noted the overall mechanical condition of the car, the parts he had seen with significant wear, then reassured me that there was no need to replace them at this time, and that the car was safe and ready to head back up I-70 (which I promptly did during the next snow storm). This type of conversation, to me, is essential and is the type of relationship that I really value with the person maintaining my car. Airlines call it "condition based maintenance," it differs substantially from the calendar or mileage based maintenance schedule a dealer adheres to, and the result is a reliable, economical car ownership experience. An experienced Mercedes technician with high moral character knows how long each component generally lasts under different types of usage, recognizes the signs of a component reaching the end of its life, and maintains an honest dialogue with the owner. I'm very glad I found such a trustworthy Mercedes expert in John, and look forward to having him look after me and my car. - Graham |
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We bought our Audi from an Auto Nation Jeep dealership and they offered us a free oil change with the purchase. We let them change the oil but 2 quarts leaked out in 2 days. They did not tighten the "collapsible" washer on the oil pan drain plug properly! We arrived at German Car Shoppe at 5:30 pm with no appointment and engine light flashing. Robin worked overtime to identify and correct the problem, topped off the oil and sent us home safely. We will use GCS for all future maintenance and repairs, good technicians and good people... |
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Excellent!!! Customer service is great and prices were reasonable. I will definitely be back!!! |
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Faced with a seized ML 350 engine at 78k I was faced with few choices, all bad! These guys helped with their expertise to make a tough situation bearable. Work was top shelf. |
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Great service, and most of all, very knowledgeable. |
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Referred my wife who was blown away at the level of service she received. We love your shop, and will keep referring everyone we know! |
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Every person at The German Car Shoppe is extremely honest, dependable & professional. |
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Great services and great rates! This place is the BEST! |
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The best thing about the German Car Shoppe is how knowledgeble they are about Mercedes. They know exactly what is needed to be done without the extra costs.On two occasions they cleared codes for me without charge. While the work was being done on my car they called me a number of times to update me on what needed to be done as well as when it would be done. I knew exactly how much it was going to cost. Thanks |
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Ed and everybody at the German Car Shoppe are absolutely amazing! They were the only reason that I kept my little pill of a car! They were always willing to answer questions, help me out, and repair my car at an amazingly fair price (nothing compared to what the dealership chargers)! Truely a blessing to know these wonderful people!!! |
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These guys are great - Audi has a basic list of service intervals already predetermined for their vehicles and these guys did ONLY the necessary maintenance post-vehicle inspection WITHOUT overcharging - they saved me HALF of what Audi was charging - the best part is that TGCS also uses factory parts to do the maintenance - WELL WORTH the trip and I will continually refer TGCS to anyone with a german vehicle! |
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Great customer service will definitely be back. |
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The German car Shoppe has always treated us fairly. If something is wrong they fix it and don't do any "Unnecessary" repairs. |
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I tried your shop for an oil change on my Boxter because I've had a good experience with an independent for my Acura TSX. This was a good experience as well. Not only were pries lower as expected but the service writer was excellent and we had a nice discussion on the IMS issue and cars in general. He gave me some great advice. The waiting room was very nice, good coffee, good magazines, and car books. |